Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: Pool Spa Etc, LLC, 1712 W Main St, St Charles, IL 60174.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The actual cost of the original shipping to you, that we incurred will be deducted from your refund, even if you received free shipping.

There is 3% fee deducted from the return due to the credit card processing, plus the original actual shipping cost we incurred.

Need help?

Contact us at [email protected] for questions related to refunds and returns.